Webcat Design - Computer IT Support Pricelist.
| Service Level | Description | Price | Payable | Terms |
| Hardware or specifc softare packages are not supported | ||||
| One off phone / eMail | Customer rings or emails description of problem. - Reply is given within 48 hours | €35.00 | invoiced immediately | per hour of work done - minimum 1 hour |
| Annual Mon-Fri 9-5 phone / eMail | Customer rings or emails description of problem. - Reply is given within 48 hours | €760.00 | invoiced annualy in advance | (inc first 2 hours per month) extra charged at €30 per hour |
| Annual Mon-Fri 9-5 phone / eMail | Customer rings or emails description of problem. - Reply is given within 48 hours | €1,520.00 | invoiced annualy in advance | (inc first 5 hours per month) extra charged at €30 per hour |
| Annual Mon-Fri 9-5 one monthly visit / phone / eMail | as above with 1 monthly visit to backup data and run diagnostics / sort out problems directly. | €3,600.00 | invoiced monthly | first payment of €1200 then 9 monthly payments of €267 (inc first 5 hours per month) extra charged at €30 per hour. Visit is max 4 hours |
| Annual 24/7 up to 4 hours outside 9-5 | as above with 4 hours out of hours calls included per month | €5750.00 | invoiced monthly | first payment of €1900 then 9 monthly payments of €428 (inc first 5 hours per month) extra charged at €30 per hour. Visit is max 4 hours |
| All prices exclude VAT which will be added at 21% | ||||
| Callout Charge | If a visit is required to solve the problem. | €35 + €35 per hour | invoiced with monthly | only available to annual service customers |
| Bank Holiday rate | If a phone call / email is made on Bank Holiday | €80.00 | invoiced with monthly | €80 per hour, minimum 2 hours - only available to annual service customers |
| Bank Holiday callout rate | If a visit is needed on a Bank Holiday | €130 + €65 per hour | invoiced with monthly | €65 per hour, minimum 2 hours - only available to annual service customers |
Terms and Conditions apply. If you would like further information, please call 086 404 9296 or email support@webcat-design.net. We look forward to hearing from you.