IT Support Prices.

Webcat Design - Computer IT Support Pricelist.

Service Level Description Price Payable Terms
Hardware or specifc softare packages are not supported
One off phone / eMail Customer rings or emails description of problem. - Reply is given within 48 hours €35.00 invoiced immediately per hour of work done - minimum 1 hour
Annual Mon-Fri 9-5 phone / eMail Customer rings or emails description of problem. - Reply is given within 48 hours €760.00 invoiced annualy in advance (inc first 2 hours per month) extra charged at €30 per hour
Annual Mon-Fri 9-5 phone / eMail Customer rings or emails description of problem. - Reply is given within 48 hours €1,520.00 invoiced annualy in advance (inc first 5 hours per month) extra charged at €30 per hour
Annual Mon-Fri 9-5 one monthly visit / phone / eMail as above with 1 monthly visit to backup data and run diagnostics / sort out problems directly. €3,600.00 invoiced monthly first payment of €1200 then 9 monthly payments of €267 (inc first 5 hours per month) extra charged at €30 per hour. Visit is max 4 hours
Annual 24/7 up to 4 hours outside 9-5 as above with 4 hours out of hours calls included per month €5750.00 invoiced monthly first payment of €1900 then 9 monthly payments of €428 (inc first 5 hours per month) extra charged at €30 per hour. Visit is max 4 hours
All prices exclude VAT which will be added at 21%
Callout Charge If a visit is required to solve the problem. €35 + €35 per hour invoiced with monthly only available to annual service customers
Bank Holiday rate If a phone call / email is made on Bank Holiday €80.00 invoiced with monthly €80 per hour, minimum 2 hours - only available to annual service customers
Bank Holiday callout rate If a visit is needed on a Bank Holiday €130 + €65 per hour invoiced with monthly €65 per hour, minimum 2 hours - only available to annual service customers

Terms and Conditions apply. If you would like further information, please call 086 404 9296 or email support@webcat-design.net. We look forward to hearing from you.